Shipping policy

You are in good hands. We have a long track record of exemplary service, secure packaging and speedy fulfillment, with 100% positive feedback from over 4,400 satisfied customers.

AT A GLANCE
$6.99 flat per shipment, all you can spin! Oversized products may carry an additional fee, disclosed in advance.
USPS Media Mail with tracking, our exclusive shipping service. Picked up Monday through Saturday (no Sundays or holidays).
~24 hours typical order processing, 7 days a week (excluding holidays). Record Store Day orders may take a couple days longer.
U.S. only, and only to billing addresses (or AFK for in-store pickup).

WHERE WE SHIP
We ship to the United States only, and only to billing addresses (or AFK for in-store pickup). If you have a long-time transactional relationship with us, please call us and we may be able to make an exception.

If you place an order with a credit card that does not provide address verification, your order will be cancelled. Exception: payments with seller guarantees and on-device verification, like Apple Pay.

We do not ship to international "freight forwarders" or process orders for payments originating from outside of the United States.

HOW FAST IT GETS THERE
Our shipping duration estimate begins when USPS picks up your shipment from us. Duration varies with your distance from Southeastern Virginia: some local customers see delivery within 1-2 business days, and West coast customers typically within 5-6 business days. (Alaska, Hawaii and APO/FPO may be longer.)

PACKED LIKE IT MATTERS
The flat rate includes, in the case of vinyl, the cost of a world-class Whiplash mailer, or a secure vendor box with off-sets on all sides, and bubble wrap or flats to tightly secure the contents.

Split seams sometimes occur during transit (although we always try to pack shipments tightly to avoid this). We can't guarantee this won't happen, but in our experience it's rare. If you'd like us to take your record out of the jacket and package it in a separate sleeve, we would be glad to do this to further prevent the chance of a split seam. (Just respond to our order confirmation email.) That said, the product then becomes "opened", which means it can only be returned if found to be defective, and only for an exact replacement.

COMBINING SHIPMENTS
If, in one order, you order preorder products with differing release dates, or a mixture of preorder products and in-stock products, your shipment will be held until the last preorder arrives. The only way to avoid this is to place separate orders for each preorder and each group of in-stock products.

ABOUT PREORDERS
USPS typically picks up preorder shipments from us the day prior to release, which in the case of vinyl, is usually Thursday afternoon. Sometimes (rarely) we don't receive the product until the release date, in which case we'll do our best to get it rolling to you that day. Sometimes (rarely) there are last minute allocations from vendors that limit our access to the product you ordered. If that happens, we'll notify you via email as soon as we find out and give you the option to cancel your order or wait while we attempt to track one down for you from another distributor.

ABOUT CONDITION
If not otherwise stated on the product page, new product packaging should be assumed to be in "near mint" condition. That means there may be minor issues with the jacket like a hairline crease, light ringwear or a small bumped corner, but overall it appears in excellent condition. As near mint describes the jacket only, the shrinkwrap, factory polybag or hype sticker may have shelf wear. If there's any major jacket damage, like a heavy crease, large bump, split seam, or tear, we will disclose that on the product page.

As an indie store, we store products in a brick & mortar environment and sometimes products absorb light handling wear from local shoppers. If, when we pull your vinyl from the bins, we see anything that drops product condition below near mint, we'll send you an email with details, giving you an option to either release the order or cancel it. If we find a CD jewel case is cracked upon pulling it from the bins, we'll include an uncracked outer case with your shipment.

STOLEN PACKAGES
We are not responsible for stolen packages and are not able to refund you for your purchase if your package was stolen after delivery, as confirmed by USPS tracking.

YOU ARE IN GOOD HANDS
On the rare chance something goes wrong, we'll do our best to make it right. Thank you for supporting indie retail!