Return Policy
This policy covers online orders. In-store purchases follow our posted store policy.
Changed your mind?
Unopened new items can be returned within 10 days of delivery. Ship them back securely (original packaging is ideal) with a trackable service; return shipping is on you. We’ll refund the product cost, less our payment processing fees (usually 3-4%). Record Store Day items can’t be returned.
Want to exchange?
Easiest path: return it as above, then place a new order for what you want.
We goofed?
Our mistake, our dime. We’ll email you a prepaid USPS label (use it within 10 days or it expires), and once the package arrives we’ll refund the product plus your original shipping. Refunds take 3-5 business days from receipt.
Defective?
Truly defective records get a prepaid label and a replacement, within 10 days of delivery. “Defective” means it won’t play right on a decent turntable: a chunk out of the record, a warp that distorts the sound, a pressing flaw that throws the stylus. New vinyl is a physical, hand-wrangled thing, so an occasional pop or click, an off-center label that doesn’t affect play, or a small split seam isn’t viewed as a defect by our suppliers. That’s vinyl. (And if it skips only on your suitcase player, test it on a friend’s real turntable first.)
Not defective, but still unhappy?
We can often still take it back: you cover return shipping, and we refund the product cost less a 25% restocking fee, since it’ll likely resell used at 25% off.